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T11 - disk management doesn't see the SSD
Posted: Sun Feb 28, 2021 3:40 pm
by Jegriva
Hello, I've mounted on my brand new T11 a Kingston SATA SSD, but disk management doesn't recognize it, so I can't even format it or assign a letter to it.
I could check it in the BIOS menu, but I cannot access it by pressing F7 at the boot, could it be because I am using a bluetooth keyboard?
Re: T11 - disk management doesn't see the SSD
Posted: Sun Feb 28, 2021 9:48 pm
by Gabe
Jegriva,
See if the following helps...
Regarding your last question, that your keyboard is Bluetooth is assuredly the reason you can't access the BIOS, as Bluetooth isn't activated until the system is in the later Windows boot up phase.
Re: T11 - disk management doesn't see the SSD
Posted: Sun Feb 28, 2021 11:20 pm
by Jegriva
Thank you very much, I'll try immediately.
Re: T11 - disk management doesn't see the SSD
Posted: Tue Mar 02, 2021 8:14 pm
by Jegriva
Ok, nothing to do, the disk is still invisible.
I have bought a USB-to-SATA cable and the SSD is seen and I formatted it into NTFS. But the SATA port at the bottom doesn't see it. What is the button to press at the boot to enter the bios menu? F7?
Re: T11 - disk management doesn't see the SSD
Posted: Tue Mar 02, 2021 10:34 pm
by Jegriva
Ok, even the bios menu doesn't help me much. There are only four sections: Main, which is mostly info; Secuirty; Boot; Save & Exit,
Re: T11 - disk management doesn't see the SSD
Posted: Tue Mar 02, 2021 10:43 pm
by Jegriva
...aaaand now the pc doesn't even start anymore. Please notice: I didn't change a single setting in the bios.
Now the screen at the boot is all black with some shell failure and it asks me if I want to skip startip.hsn or something.
I just wanted to add an ssd, man.
Re: T11 - disk management doesn't see the SSD
Posted: Tue Mar 02, 2021 11:58 pm
by Gabe
Jegriva,
Hopefully the admin will reply with some instructions. You can also email ACEPCs tech service at
service@iacepc.com to get help.
Re: T11 - disk management doesn't see the SSD
Posted: Mon Mar 08, 2021 3:39 am
by admin
Sorry for not responding to your message in time. Regarding the failure of the T11 base to recognize the SSD, please contact the above email address for compensation. Also, please press the DEL key to enter Bios, switch to the "BOOT" tab, and set the first boot option of "Boot Option #1" to
"windows boot manager," and then press F4 to save and exit.