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supplied Windows Home Edition not Professional Edition on ACEPC AK1

Posted: Wed Dec 09, 2020 2:13 pm
by MACE
I purchased an ACEPC AK1 through Amazon from TEXYUK on 21st December 2019. I understood from the advertisement and your website that it should come with Windows 10 Professional preloaded. On clicking Settings|System|About I have discovered it is only running the Windows 10 Home edition. Please let me know what I have to do to perform the changeover for this otherwise excellent purchase which I recommend to other family members. I can supply any purchase information that you may require. It is presently updated to the 2020-12 Cumulative Update for Windows 10 version 20H2 (x64) (KB 4592438).
Thanking you in anticipation,
Yours sincerely,
MACE

Re: supplied Windows Home Edition not Professional Edition on ACEPC AK1

Posted: Wed Dec 09, 2020 9:16 pm
by Gabe
MACE,

For an issue like this I recommend contacting ACEPC's after sales support at service@iacepc.com. Make sure to explain the same thing you did here.

Edit: I defer to the Admin.

Re: supplied Windows Home Edition not Professional Edition on ACEPC AK1

Posted: Thu Dec 10, 2020 6:01 am
by admin
Hello, this is the download link of AK1 Professional Edition 2004: https://mega.nz/file/h8ZTga4Z#eCrWfqeo7 ... a21CS6cOr0