AK1 J3455 shuts down constantly
Posted: Thu Dec 03, 2020 10:40 am
I am posting on behalf of my friend who can't use his PC and is not tech-savvy.
His AK1 running a J3445. Powers down every few minutes when on since he doesn't feel comfortable opening the unit up I'm unsure if the CPU is overheating or other hardware issues. he has mentioned that a slight smell of burning is coming from the unit, so I suggested he not use it and see what you guys think?
Kernel-Power Critical Error (Event ID 41) was what I saw in his event viewer so I thought it might be a driver possibly an intel graphics driver he might need, after looking through the forum I could only find the bios files.
*I can provide an email for you to contact him directly as it is not my unit.
His AK1 running a J3445. Powers down every few minutes when on since he doesn't feel comfortable opening the unit up I'm unsure if the CPU is overheating or other hardware issues. he has mentioned that a slight smell of burning is coming from the unit, so I suggested he not use it and see what you guys think?
Kernel-Power Critical Error (Event ID 41) was what I saw in his event viewer so I thought it might be a driver possibly an intel graphics driver he might need, after looking through the forum I could only find the bios files.
*I can provide an email for you to contact him directly as it is not my unit.