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AK3V (J4125) - first fan then PC dead after a few weeks.

Posted: Wed Nov 18, 2020 6:32 am
by firstmiro
Few days ago fan stopped working. Yesterday the whole computer died.
No lights, nothing. Small USB HUB and sound card that are connected to computer's USB ports show power (LEDs are on).

Any idea, how may I try to "resurrect" it? As my data is on the internal disk I have no option to return or replace it.

Re: AK3V (J4125) - first fan then PC dead after a few weeks.

Posted: Fri Nov 20, 2020 9:41 am
by admin
Hello, when you boot up. What color does the machine light show?

Re: AK3V (J4125) - first fan then PC dead after a few weeks.

Posted: Fri Nov 20, 2020 10:27 am
by firstmiro
Hi,
There is no color. Absolutely nothing.

It does not give any signs of life. No fan spin, no led on, no reaction on monitor, absolutely nothing.
It is cold dead.

Re: AK3V (J4125) - first fan then PC dead after a few weeks.

Posted: Fri Nov 20, 2020 10:48 am
by admin
Please confirm the connection between the power adapter and the machine. We will reply to you around Monday. Gabe will reply from time to time. You can contact our after-sales mailbox to get the first after-sales service: service@iacepc.com.