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black screen after installation and update

Posted: Thu May 16, 2024 6:23 pm
by ghjost38
hello I have this model ACEMAGIC AK1Plus but when I update with Windows 11 I have the screen which is no longer recognized by the PC

Re: black screen after installation and update

Posted: Thu May 16, 2024 11:05 pm
by dragonpoo
ghjost38 wrote: Thu May 16, 2024 6:23 pmhello I have this model ACEMAGIC AK1Plus but when I update with Windows 11 I have the screen which is no longer recognized by the PC
Hi, it sounds like a possible graphics issue. Does the system seem to be running otherwise? Try booting into Windows Safe Mode (there are plenty of instructions out there, if you don't know how). That could let you know if it's working at all.

Re: black screen after installation and update

Posted: Fri May 17, 2024 3:39 am
by barry777
You can refer to the documentation:

How to solve startup failure or no display after startup