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GK3 doesn't recognize Dell Monitor U2711

Posted: Thu Apr 01, 2021 9:12 pm
by netcab
Hi,
just got a new GK3V model, 8GB RAM, 128GB ROM, J4125
just finished to update W10 to the last version (1909 build 18363.1474), but the system is still unable to identify the attached DELL monitor U2711, via HDMI, correctly.
Monitor is identified as generic Plug and Play, limiting screen resolution at 1920x1080, while it is able to support 2560 x 1440, as on my regular PC.

Thanks

Re: GK3 doesn't recognize Dell Monitor U2711

Posted: Fri Apr 02, 2021 7:11 am
by admin
Hello, do you mean, can’t adjust the monitor to 2K display?

Re: GK3 doesn't recognize Dell Monitor U2711

Posted: Fri Apr 02, 2021 7:47 am
by netcab
I mean windows recognizes it as generic monitor, not as a dell U2711 monitor, limiting max resolution

Re: GK3 doesn't recognize Dell Monitor U2711

Posted: Wed Apr 14, 2021 8:11 am
by admin
Hello, we will answer your questions in the mailbox.