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AK2 won't start.

Posted: Fri Feb 12, 2021 4:10 pm
by Aizix
Hello, I've bought a faulty 2nd hand AK2.
Initially when I plugged in the power cord the light would come on, fan initiates and stops and after a while it would shut off.

Then I reset the BIOS, and when I plug I'm the power it would turn on the fan, again for a second and the light would stay on.

I've noticed the temperature on SSD and CPU would increase a bit.

Anything you can suggest I try? Or better yet, would I be able to get it serviced? I'm not the original buyer and don't have any warranty on it.

Re: AK2 won't start.

Posted: Fri Feb 12, 2021 7:11 pm
by Gabe
Aizix,

It can take time for the admin to reply.

For reference, I've moved your post to the Troubleshooting section and deleted the duplicate.

Re: AK2 won't start.

Posted: Mon Feb 22, 2021 9:50 am
by admin
Hello, I responded to you via email. Please check your email. I hope your problem can be resolved as soon as possible.

Re: AK2 won't start.

Posted: Sat Feb 27, 2021 6:32 pm
by Aizix
Hi, I've not received any emails.

I've checked as many options as I could - still nothing on screens.


Just did a quick test. Connected a keyboard and mouse via USB. No reaction from either. No lights coming on that is.

Re: AK2 won't start.

Posted: Tue Mar 02, 2021 9:33 am
by admin
Hello, please check whether the power adapter is normal. If you confirm that the power output is normal, then the motherboard is malfunctioning, please contact our after-sales staff: service@iacepc.com