Page 1 of 1
AK2 USB2.0 Port Failed
Posted: Sat Dec 12, 2020 6:58 pm
by canaro99
The usb2.0 port does not work and has never worked. I receive a "request for the usb descriptor failed" message with an windows code 43 error given. How is this resolved? Or, does the computer need to be returned?
Thank you.
Re: AK2 USB2.0 Port Failed
Posted: Sat Dec 12, 2020 8:50 pm
by Gabe
canaro99,
The admin should be back tomorrow (off for the weekend). In the meantime, the following site appears to have some info that might be of help...
https://softwarekeep.com/help-center/ho ... windows-10
I've never experienced this issue, so I can't attest to the veracity of any of the suggested fixes, but they might be worth a try.
Re: AK2 USB2.0 Port Failed
Posted: Mon Dec 14, 2020 6:28 am
by admin
It should be the USB device problem.
Please try to replace the USB flash drive to try to eliminate the USB device problem. Or try another USB port to see if the recognition is normal. If the recognition is normal, it means that the USB port is damaged.
Re: AK2 USB2.0 Port Failed
Posted: Tue Jan 05, 2021 10:17 pm
by canaro99
Sorry for the delay in getting back.
I have unplugged all other USB ports: same message.
With all ports unplugged, I've tried: external HHD, webcam, and printer. None of them work and each gets the same error message.
My fix: I'm using a hub in one of the USB3 ports and consider the USB2 port on the left side to be inoperable.
Thanks
John
Re: AK2 USB2.0 Port Failed
Posted: Tue Jan 05, 2021 10:20 pm
by canaro99
Thank you. I'll try the steps I have not already tried.
John