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Hi,

On receipt of the AK3 I downloaded Windows updates, which required a restart. On restart, the installation of Windows updates reached 44% before I got a different blue screen which says "Your PC ran into a problem and needs to restart". This happened in a loop and would not progress. After several loops, Windows opened the Windows Recovery enviornment. This gave me the option to reset the PC, which I chose (choosing to "Just remove my files").

The reset proceeded, but before it could complete, I got a "Your PC ran into a problem" blue screen again, with the stop code DRIVER_POWER_STATE_FAILURE. The machine then showed an error dialog box saying "The computer restarted unexpectedly or encountered an unexpected error" (looked like this https://i.imgur.com/IRL9Nw4.png). On clicking OK the machine would restart, and reach the same blue screen in a loop.

After several of these loops I got into the Windows Recovery Environment again, and started the Reset process again (this time selecting "Fully clean the drive"). This time the installation seems to progress further and move on to a preparation phase saying "Just a moment...". However I get the same blue screen error with DRIVER_POWER_STATE_FAILURE, after which the machine restarts immediately.

I have researched this latest behaviour, and the only fix I can find is to use the Recovery Environment and change a setting in the registry - HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\ChildCompletion. However this entry does not exist (Status does not exist underneath Setup).

So I do not know how I can proceed. This is the second attempt at a reset that has failed due to the DRIVER_POWER_STATE_FAILURE.

Does anyone have advice?
Thanks!

Hi, chanandler. Recently, Microsoft's server is very abnormal, and we will be angry because of it. We recommend that you reinstall the latest 2004 system directly. Here is the link: https://mega.nz/file/h8ZTga4Z#eCrWfqeo7 ... a21CS6cOr0.
System installation tutorial:

Thanks, I will try this. I can see that the file has "AK1" in the filename, can you confirm that it will work for the AK3 machine as well?

Hi, I managed to reinstall Windows using the file provided. Once it was reinstalled, I attempted to install the Windows Updates one by one, but ran into the same problem when trying to install cumulative update KB4586781. This exhibited exactly the same issue as before, freezing at 44% progress before resulting in a DEVICE_POWER_STATE_FAILURE blue screen.

I had to reinstall windows again, this time I disabled Windows updates entirely. However I find that when I try and restart the machine, the "Restarting" blue screen displays for a long time (longer than 5 minutes), before I get another DEVICE_POWER_STATE_FAILURE screen. The machine does then restart, but the machine is not functioning acceptably (it should be able to restart immediately).

Is there a known defect that can cause this error?

We encountered this problem for the first time. Please provide a screenshot of DEVICE_POWER_STATE_FAILURE. Thank you very much for your after-sales support. We will solve your problem.

Was this ever solved? I have a similar issue wheen connecting to my 4k TV. When connected things slowly drop off, the bluetooth and wifi both stop working and after a few minutes of the machine being unresponsive, it restarts itself with the "oop, something went wrong" POWER_DRIVER_STATE_FAILURE. It works with a standard 24" monitor, this issue only occurs when connected to my 4k 50" TV. Please advise.

Thank you for your inquiry. Please provide a picture of the problem so that we can better confirm your problem.