Best Minipc Forum

Greetings.

I have AK2 Plus under 1 year warrant. CPU fan started to make loud noise so I called ‪(833) 670-1528‬.

Here is my timeline:

1. Guy name Kevin answered at ‪(833) 670-1528‬ so he opened up a case and emailed me basic steps to see if they help.
2. Contacted ‪(833) 670-1528‬ back and received a request to record a video of a loud noise on my unit and email it back to Kevin (support). Since email was bounced back with video attachment I uploaded video to youtube and was told that should be enough.
3. After 1 week I got a phone call that case is still been worked on by someone else than Kevin.
4. Its been 4 weeks now and no reply. Whenever I call ‪(833) 670-1528‬ there is no one there to answer and I have to leave a message.

My question:

Its this typical support from KAMRUI that anyone experienced or should I fold all my cards and by after marker fan and never buy KAMRUI again?

I would contact barry, a tech for the company, at barry@minipcunion.com, and make sure include a link to the YouTube video. He may also ask for your order number, so I would include that.

Thank you for contacting us, we are happy to provide support. As we currently have little information, please provide the purchase order number and failure video. Send it to email: barry@minipcunion.com. We look forward to sharing more details with you via email.

Thank you for quick reply. I have emailed all necessary information to email provide.