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AM07 "cannot find a fixed internal DISK"
Posted: Sun Apr 14, 2024 10:00 am
by JuPo
My AM07 get stuck in the bios at every restart.
I tried to reinstall the system with the method displayed on this forum, but i get the following error "cannot find a fixed internal DISK". Dont know what to do anymore.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Sun Apr 14, 2024 2:20 pm
by barry777
Thank you for contacting us, we are happy to provide support. Since we currently have very little information, please provide a picture of the failure and purchase order number to
barry@minipcunion.com. We look forward to sharing more details with you via email.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Wed Apr 17, 2024 7:55 am
by johniosk
I got the same issue with my 5-month old AM07 today. The internal NVME seems dead. I contacted the support and waiting for their feedback.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Sat Apr 20, 2024 4:23 pm
by ikester5300
Hi there, just left a message that my MiniPC - kamrui keeps booting into Bios settings and I feel that the SSD has gone bad.
Bought via Amzn 8/12/2023.
Ike
Re: AM07 "cannot find a fixed internal DISK"
Posted: Wed Apr 24, 2024 1:08 am
by barry777
Since we currently have very little information, please provide a picture of the failure and purchase order number to
barry@minipcunion.com. We look forward to sharing more details with you via email.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Mon Apr 29, 2024 10:21 am
by paniwine
Hola, otro AM07 con el mismo fallo, no detecta SSD, fecha de compra 21-sept-2023.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Sun May 05, 2024 9:39 am
by barry777
Please provide pictures of the problem and purchase order number to
barry@minipcunion.com. We look forward to sharing more details with you via email.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Tue May 07, 2024 7:56 am
by paniwine
barry777 wrote: ↑Sun May 05, 2024 9:39 am
Please provide pictures of the problem and purchase order number to
barry@minipcunion.com. We look forward to sharing more details with you via email.
Thank you Barry, I`ve emailed you.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Sat Jun 01, 2024 12:16 am
by plentod
I ran into the same issue (boot directly to bios / on boot screen no NVME partition name shown) in the last 2 weeks. Purchased the AM07 (from Amazon) on July 11 2023. The NVME SSD is from KSTON MEMORY TECHNOLOGY, K765-512GB. I can sometimes get the computer to boot properly on the very first powerup of the day (after sitting overnight) or after re-seating the SSD and removing/reinstalling the BIOS battery. Once booted the OS seems to operate normally, no issues reading/writing hard drive; but if you power down or restart, the computer fails to boot again. I purchased a new NVMe SSD and after finally getting the computer to boot (see above) I cloned the hard drive. With new SSD the computer boots correctly again. The problem seems like a timing issue where the BIOS does not wait long enough or does not retry when identifying the hard drive on boot. These KSTON drives must respond slower on boot when they get older / fill up storage. Just my opinion.
Re: AM07 "cannot find a fixed internal DISK"
Posted: Sat Jun 01, 2024 4:26 am
by dragonpoo
plentod wrote: ↑Sat Jun 01, 2024 12:16 amI ran into the same issue (boot directly to bios / on boot screen no NVME partition name shown) in the last 2 weeks. Purchased the AM07 (from Amazon) on July 11 2023. The NVME SSD is from KSTON MEMORY TECHNOLOGY, K765-512GB. I can sometimes get the computer to boot properly on the very first powerup of the day (after sitting overnight) or after re-seating the SSD and removing/reinstalling the BIOS battery. Once booted the OS seems to operate normally, no issues reading/writing hard drive; but if you power down or restart, the computer fails to boot again. I purchased a new NVMe SSD and after finally getting the computer to boot (see above) I cloned the hard drive. With new SSD the computer boots correctly again. The problem seems like a timing issue where the BIOS does not wait long enough or does not retry when identifying the hard drive on boot. These KSTON drives must respond slower on boot when they get older / fill up storage. Just my opinion.
I wonder if the issues in
viewtopic.php?t=4945 relate to what's happening with you? Kingston has always been a good brand for me, but I don't have any of their NVMe drives.