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T6 Choppy Video
Posted: Sat Oct 17, 2020 12:38 am
by jazzmans2
Whenever we try to watch any videos the video display is very choppy.
This happens with streaming or even watching videos saved on the hard disk.
This has been this way from the beginning.
CPU Z8350 RAM:8GB HDD: 64GB
Re: T6 Choppy Video
Posted: Tue Oct 27, 2020 3:45 pm
by jazzmans2
Does anyone have any ideas?
Re: T6 Choppy Video
Posted: Wed Oct 28, 2020 6:12 am
by admin
What is the resolution of the video?
Re: T6 Choppy Video
Posted: Wed Oct 28, 2020 9:30 pm
by jazzmans2
It happens with anything.
But I did specifically try 720p.
Youtube is bad and so is Zoom which is what the customer purchased the unit to do.
It feels like the performance of the unit overall is poor.
Re: T6 Choppy Video
Posted: Thu Oct 29, 2020 5:45 am
by admin
Maybe it has something to do with your network situation. Can you take a video for us to observe the freezing screen?
Re: T6 Choppy Video
Posted: Thu Oct 29, 2020 2:16 pm
by jazzmans2
We are using wifi.
But I downloaded a 720p video and the performance was the same.
I will try to get a video. Would I be able to upload it here?
Re: T6 Choppy Video
Posted: Thu Oct 29, 2020 10:21 pm
by Gabe
jazzmans2,
Though I'm not 100% sure about this, I believe you have to upload your video to a hosting service, then post a link to the video on that service. Something like Google Drive or YouTube.
Re: T6 Choppy Video
Posted: Mon Nov 02, 2020 8:25 am
by admin
After you upload, please send us the video link to see your question.
Re: T6 Choppy Video
Posted: Wed Nov 04, 2020 2:57 pm
by jazzmans2
Sorry for the delay but I had to have my customer records this video:
This happens even with videos that are saved on the hard disk.
Re: T6 Choppy Video
Posted: Thu Nov 05, 2020 2:42 am
by jazzmans2
I sent a link, but I still don't see it here.