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AD15 : Freeze several times a week
Posted: Thu Mar 21, 2024 7:27 pm
by pasqual
Hello,
My System freezes and requires a reboot with a long press on the power button. Sometimes it doesn't restart and I get a black screen. The drivers are up to date and I reinstalled Windows 11.
I saw other users had the same problem
Thanks for your help.
Re: AD15 : Freeze several times a week
Posted: Thu Mar 21, 2024 7:30 pm
by Gabe
Because he'll almost assuredly ask for it, you should send a video/picture of the failure and Amazon order number to
barry@minipcunion.com, who is a tech for the company.
Re: AD15 : Freeze several times a week
Posted: Thu Mar 21, 2024 7:33 pm
by pasqual
OK Without. Thank you.
Re: AD15 : Freeze several times a week
Posted: Fri Mar 22, 2024 12:22 am
by Gabe
Re: AD15 : Freeze several times a week
Posted: Thu Mar 28, 2024 5:53 am
by barry777
pasqual wrote: ↑Thu Mar 21, 2024 7:27 pm
Hello,
My System freezes and requires a reboot with a long press on the power button. Sometimes it doesn't restart and I get a black screen. The drivers are up to date and I reinstalled Windows 11.
I saw other users had the same problem
Thanks for your help.
Can the problem be fixed after reinstalling the Windows system?
Re: AD15 : Freeze several times a week
Posted: Fri Apr 05, 2024 5:12 pm
by pasqual
Good morning,
Sorry for the delay in my response. I replaced the SSD with another and reinstalled Windows 11 as well as the drivers you recommend. I also replaced the RAM. The e PC freezes regularly. Sleep is deactivated.
Re: AD15 : Freeze several times a week
Posted: Fri Apr 05, 2024 8:47 pm
by Gabe
Though barry replied, if you haven't already done so, I would contact him at the email address given above.
Re: AD15 : Freeze several times a week
Posted: Sat Apr 13, 2024 9:55 am
by barry777
If you have changed the video memory settings of the BIOS or modified the memory settings, it is recommended to restore them; modifying these settings may cause incompatibility.
