I was using it and it turned off and will not turn back on. I replaced power cord, nothing changed. I emailed them 4 times no answer, I called no answer.
Re: AMR5 wont turn on
Posted: Fri Jul 07, 2023 12:03 am
by Gabe
I had to get mine out to check, as I don't currently have it connected right now, but there's a tiny hole on the front of the unit, about 1.5cm from the bottom. The hole isn't labeled, but you should be able to see it. In that hole is a reset button. With everything disconnected from the unit, including the power plug, the monitor and all USB devices, take a straightened paper clip or something similar and press and hold the reset button for at least ten seconds. You'll 'feel' little click when you've pressed it in, so you'll know you hit it right. After at least ten seconds of holding it in, release it, reconnect the monitor, your USB devices and the power, and then try turning it on.
Hopefully this 'BIOS discharge', as they call it, will help to get it started again. If it doesn't work, make sure to reply that it's still not working. It may also be a good idea to contact the tech at barry@minipcunion.com, and even the seller. This way you have your bases covered with getting help.
Re: AMR5 wont turn on
Posted: Fri Jul 07, 2023 5:41 am
by barry777
Refer to this video:
Re: AMR5 wont turn on
Posted: Fri Jul 07, 2023 3:25 pm
by violablu
this did not help =(
Re: AMR5 wont turn on
Posted: Sat Jul 08, 2023 2:48 am
by admin
1. Make sure the power adapter is not defective
2. Is the electricity connected?
3. Tried the reset button but nothing？
4. Have you replaced the memory stick and hard disk?
5. If the electricity is not connected, give me your order number, and I will arrange customer service to handle it.
Re: AMR5 wont turn on
Posted: Mon Jul 10, 2023 5:17 pm
by violablu
I did all of those thing except replacing the hard disc.
My order number is ORDER # 112-1233957-9579425
Re: AMR5 wont turn on
Posted: Tue Aug 01, 2023 6:03 pm
by violablu
I would think twice before buying this computer from amazon, what a scam. They do not respond EVER! so warranty no good
Re: AMR5 wont turn on
Posted: Tue Aug 01, 2023 6:50 pm
by fuelrod
violablu wrote: ↑Tue Aug 01, 2023 6:03 pm
I would think twice before buying this computer from amazon, what a scam. They do not respond EVER! so warranty no good
Sorry you're having trouble, have you tried PMing Barry directly? He's the lead tech support person. I've always found the team to be supportive when I've had issues.
Re: AMR5 wont turn on
Posted: Wed Aug 02, 2023 12:45 am
by Gabe
violablu wrote: ↑Tue Aug 01, 2023 6:03 pm
I would think twice before buying this computer from amazon, what a scam. They do not respond EVER! so warranty no good
If the admin hasn't reached out to you, I'd PM him the info. Click on 'admin' in his post, then 'send private message'.
That he hasn't reached out to you is likely an oversight and not deliberate.
Edit: As fuelrod suggested, reaching out to barry777 again at barry@minipcunion.com may also be a good idea. Additionally, if you haven't already done so, it may be a good idea to contact the seller at Amazon about the issue. Just to cover all of your bases, so to speak.
Re: AMR5 wont turn on
Posted: Thu Aug 03, 2023 2:17 am
by barry777
violablu wrote: ↑Mon Jul 10, 2023 5:17 pm
I did all of those thing except replacing the hard disc.
My order number is ORDER # 112-1233957-9579425
I'm very sorry, I have communicated with the Amazon seller service specialist, please pay attention to check the information on Amazon's site;
Or provide your email address, we will contact you by email.
Or send order and fault questions to email: barry@minipcunion.com