Has ANYONE pursued a successful warranty claim?

[Masterrambler]

Bought a AK1 mini PC from Amazon at the beginning of the year and within six months started to have issues. Monitor would not recognize signal from PC after entering sleep mode. Followed all troubleshooting steps (determined monitor or HDMI cord was not the issue, etc) and contacted support. I was advised to discharge the BIOS battery, which I did and it seemed to resolve the issue. I was told to prevent this issue in the future, I should disable sleep mode and fully shut down when not in use. I have done that, but now I'm having the same issue again. I followed all the same steps, including discharging the BIOS battery again, to no avail. I contacted support again weeks ago with no response. Clicking on the warranty link on the website does not appear to do anything?

I'm fed up at this point. I don't use the computer often as I'm a busy mom and I bought this PC for myself to occasionally work on projects when I have free time (a rarity). It was marketed as a easy to use, inexpensive alternative to a large expensive PC. I was in the middle of a project when it stopped working and it's incredibly frustrating that I've had zero response from support.

I want to either replace or refund the unit as it is clearly defective and the clock is ticking on the warranty. If anyone has any advice I would appreciate it. I also need to find a way to get my files onto a external drive, but I'm not sure how to do that without being able to connect to a monitor... suggestions? I'm ready to throw this thing in the trash.

Any help is appreciated, thank you.

[Gabe]

The only advice I can give is to contact ACEPC's after sales support at service@iacepc.com.

You can also contact the admin by clicking on the Contact Us button at the bottom of the page. Though it's almost assured he will recommend the same thing as above, he may have some additional advice as well.

As for the data on the drive, if you're using an add on drive you could connect it to another computer, whether by SATA or with a USB to SATA adapter. On the other hand, if you're using the on board storage I don't know how you can get the data from it without being able to see what you're doing on a monitor. Hopefully someone else may have some ideas.

[Masterrambler]

I've contacted after sales... That appears to be the only email I can find and no phone number to call.

Unfortunately, I am using the on board storage, so no luck there...

[skeptic]

Not sure what you are willing to take on, with regard to retrieving your data, but what you can do is identify the specific type of drive you are using in the unit you have, and then purchase an external adaptor for it on amazon (likely obtainable for ~$10-20) so you can plug it in as an external drive on some other windows system you have. This is assuming the volume is not encrypted (unlikely that it would be). Also depending on what you are needing to retrieve it may be a bit of an ordeal to get it. Likely all that you would need would be in (externaldriveletter):\Users\username likely in the Documents and maybe Videos and Pictures subfolders. If you have data specific to a thirdparty application that that associated data might be squirreled away some place specific to that app.

Be careful though to identify the type of drive you have to ensure you get the right adaptor, likely you can obtain that from the hard drive labels (indicating source manufacturer and manufacturer part number.)

Hope this helps!

[Gabe]

skeptic,

Is the AK1 no longer using eMMC for its onboard storage?

[Servo128]

My Ak1 has a ‎SSD mSATA III I changed to this one
www.amazon.co.uk/Integral-Memory-256GB- ... B07QFXJ3NX

Integral 256GB mSATA Internal SSD

[skeptic]

skeptic,

Is the AK1 no longer using eMMC for its onboard storage?

It very well may be, I have no way of knowing as the only model we have is an AK2 and I have no idea what part options (or changes over time) there might be in a given model (for instance, going away from a particular spec due to sourcing difficulties).

thx!

[admin]

skeptic,

Is the AK1 no longer using eMMC for its onboard storage?

It very well may be, I have no way of knowing as the only model we have is an AK2 and I have no idea what part options (or changes over time) there might be in a given model (for instance, going away from a particular spec due to sourcing difficulties).

thx!

Hi! I will answer the question, because we found that the emmc hard drive is slow, which is not suitable for most situations. We only used emmc onboard storage on the 64GB specification. MSata hard disks are used in 128G and above, and M.2sata hard disks are used in some models.

[admin]

Bought a AK1 mini PC from Amazon at the beginning of the year and within six months started to have issues. Monitor would not recognize signal from PC after entering sleep mode. Followed all troubleshooting steps (determined monitor or HDMI cord was not the issue, etc) and contacted support. I was advised to discharge the BIOS battery, which I did and it seemed to resolve the issue. I was told to prevent this issue in the future, I should disable sleep mode and fully shut down when not in use. I have done that, but now I'm having the same issue again. I followed all the same steps, including discharging the BIOS battery again, to no avail. I contacted support again weeks ago with no response. Clicking on the warranty link on the website does not appear to do anything?

I'm fed up at this point. I don't use the computer often as I'm a busy mom and I bought this PC for myself to occasionally work on projects when I have free time (a rarity). It was marketed as a easy to use, inexpensive alternative to a large expensive PC. I was in the middle of a project when it stopped working and it's incredibly frustrating that I've had zero response from support.

I want to either replace or refund the unit as it is clearly defective and the clock is ticking on the warranty. If anyone has any advice I would appreciate it. I also need to find a way to get my files onto a external drive, but I'm not sure how to do that without being able to connect to a monitor... suggestions? I'm ready to throw this thing in the trash.

Any help is appreciated, thank you.

Hi! Masterrambler. Thank you very much for posting so that I did not miss your question. First of all, I will contact you again by email in the near future. Then I will notify our customer service specialist to receive your question. It should be noted that when you contact the customer service specialist, you need to include your order number, which will speed up the processing of your problem, and we are willing to replace it for you Goods or refunds.
PS: Customer service will be on vacation from October 1st to October 7th. This is our very big holiday. We are very sorry for the inconvenience, and please give us another chance.

[Masterrambler]

Hello,

Thank you for getting back to me. I look forward to your email and speaking with customer service.

To everyone else, thank you so much for your input regarding data back up. I was able to recover anything I actually care about, so that's a huge relief!