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Re: T11 plus System process 30% cpu usage

Posted: Tue Dec 29, 2020 3:48 am
by admin
This is our latest T11 2004 pro system: Win10_2004_Pro:

Re: T11 plus System process 30% cpu usage

Posted: Mon Jan 25, 2021 10:47 pm
by milasx
How about updates? If you do not update how can the system be safe?

Re: T11 plus System process 30% cpu usage

Posted: Wed Jan 27, 2021 2:37 am
by admin
The update is necessary to solve the BUG. Unfortunately, every update of Microsoft is to fix old BUGs and generate new ones. The 20H2 version can solve the problem of the high CPU usage of your machine.

Re: T11 plus System process 30% cpu usage

Posted: Tue Mar 16, 2021 7:15 pm
by milasx
Do you mean that this is fixed in the latest version of Windows?

Re: T11 plus System process 30% cpu usage

Posted: Wed Mar 17, 2021 6:37 am
by admin
milasx wrote: Tue Mar 16, 2021 7:15 pm Do you mean that this is fixed in the latest version of Windows?
Hello, it was fixed in the 2004 version. If the problem of high occupancy still occurs. Please check the running program in the task manager and provide us with pictures.

Re: T11 plus System process 30% cpu usage

Posted: Sat Mar 27, 2021 11:57 am
by milasx
Thank you - still t30% or more. The T11 is pretty much not usable :(
Can you help fixing it?
2021-03-27.png
2021-03-27.png (172.15 KiB) Viewed 4656 times

Re: T11 plus System process 30% cpu usage

Posted: Tue Mar 30, 2021 2:00 am
by admin
If it is due to Microsoft's update and intel ME firmware update, the intel(R) PTT EK re-certification service is used too much. It is recommended that you disable it to prevent it from starting. WIN+ R, enter services.msc, open the service, click the service intel(R) PTT EK Recertification Service, double-click to open it, and change the startup type to Disabled. Or check the following tutorial:

Re: T11 plus System process 30% cpu usage

Posted: Fri Apr 02, 2021 9:02 pm
by milasx
I do not seem to have that service on my system.
Any ideas?

Re: T11 plus System process 30% cpu usage

Posted: Thu Apr 08, 2021 3:23 pm
by milasx
Is there another service that could be the culprit?

Re: T11 plus System process 30% cpu usage

Posted: Fri Apr 09, 2021 8:24 am
by admin
Hello milasx
I'm sorry I didn't reply to you in time. In fact, many processes cause this reason. I don't recommend trying each one. You can contact our after-sales mailbox: service@iacepc.com. Explain the situation and attach the order number. You can replace it with a new T11. This will solve your problem.
Hope you have a pleasant experience.