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This may be due to a faulty wireless module;
It is recommended to contact the seller’s service specialist to handle the problem or contact email: barry@minipcunion.com;
Is the new device you received working properly? We look forward to your feedback.

Hi Barry,
UPDATE: Barry contacted Acemagic service for me, and they now have contacted me for repair/replacement of my defective S1. Thank you for your help Barry.

Previous:
I have sent multiple Emails to service@acemagic.com starting Sunday 11/12 as you suggested, but I have received no reply.

We have communicated with relevant departments, please pay attention to the email. If it has not been handled yet, please contact me via email and I will continue to track this incident.

same issue here, wifi on, bluetooth doesnt work. is there a user serviceable module i can replace?

I am having issues with deteriorated download speeds on wifi using my S1. Is this similar to what you are experiencing?

Hi Barry,
I have been having problems with my wifi download speed on my S1 as well. I have verified there is not a problem with the router. Could it be the network adapter card or the wifi antenna? I noticed you are able to contact Acemagic directly as I have been unable to get a response from them in the past.

Thanks

It is recommended that you refer to the following video to update the driver.



Download link for the latest WiFi6 driver (Google Drive limits the number of times a non-Google account can download files. If you receive a message that the limit has been reached, please log in to your Google account and try downloading again):



If there is still an abnormality, please send us the purchase order number and specific situation, and we will assist you further.