On board SSD Failed
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Thyetses42
- Posts: 1
- Joined: Fri Dec 09, 2022 2:19 pm
On board SSD Failed
My PC is less than 12 months old and the onboard SSD drive has failed. I have tried to recover it using a USB boot device to troubleshoot the issue and I cannot format the HDD or update the FW on the drive to try and recover the PC. How do I get a replacement drive? What is the warranty process?
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Gabe
- Senior Moderator
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- Joined: Fri Apr 17, 2020 1:19 am
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Re: On board SSD Failed
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK1
I have no connection to ACEMAGIC other than being a customer and long time forum member
I have no connection to ACEMAGIC other than being a customer and long time forum member
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Gabe
- Senior Moderator
- Posts: 2136
- Joined: Fri Apr 17, 2020 1:19 am
- Has thanked: 51 times
- Been thanked: 130 times
Re: On board SSD Failed
Thyetses42,
After PMing the admin to be sure, I found out that the after sales support email address has changed from service@ to support@kamrui.com, so I changed it above. If you've already sent an email to the service@ address, my apologies. I would copy what you wrote and send it to the support@kamrui.com address. Again, my apologies.
After PMing the admin to be sure, I found out that the after sales support email address has changed from service@ to support@kamrui.com, so I changed it above. If you've already sent an email to the service@ address, my apologies. I would copy what you wrote and send it to the support@kamrui.com address. Again, my apologies.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK1
I have no connection to ACEMAGIC other than being a customer and long time forum member
I have no connection to ACEMAGIC other than being a customer and long time forum member