T11 - any newer bios?

Post by **DWE** » Tue May 31, 2022 8:11 pm

When i first purchased my T11 it would keep disconnecting the SSD and tech support sent me a bios update that fixed it. However now it is almost June of 2022 and the disconnect, not just with the SDD but ANY usb attached, seems too have come back. My question is I am still on T11 bios version 1.0 and any downloads I find are older. Has there been ANY updates at all that address this issue? Thanks

EDIT: Well after I posted this things went crazy with USB disconnects on a meltdown. Now my SSD does not show up at all. Had rebooted and pulled it out and replaced it...so far nothing.

Post by **admin** » Mon Jun 06, 2022 8:05 am

DWE，
We just spend the Dragon Boat Festival holiday. Please try to connect the T11 with other keyboard and mouse and check the compatibility. If still intermittent or unable to connect. You can send me a screenshot of your BIOS interface and I will send you the appropriate BIOS for you to use.

Post by **DWE** » Wed Jun 08, 2022 7:49 pm

Don't know about screenshot but here is the info:
AM: 5.011 2.17.1249
UEFI: 2.4
PI 1.3
T11001 5/30/2019

Post by **admin** » Thu Jun 09, 2022 9:28 am

OK, I have received.
I have fed back your BIOS information to the BIOS developers. Expect a reply tomorrow. thank you for your patience.

Post by **DWE** » Wed Jun 15, 2022 1:22 am

June 15th now. No word. Thanks.

admin wrote: ↑Thu Jun 09, 2022 9:28 am OK, I have received.
I have fed back your BIOS information to the BIOS developers. Expect a reply tomorrow. thank you for your patience.

Post by **DWE** » Tue Jun 21, 2022 2:06 pm

June 21 and still no reply. And my last message has not been approved yet...so this is kind of a repeat post I guess,

Post by **admin** » Wed Jun 22, 2022 1:10 am

DWE,
I'm sorry I didn't help you, I asked the factory technician. They do not have a BIOS update available to solve your problem.

Post by **DWE** » Sat Aug 20, 2022 6:08 pm

The issue keeps getting worse. I actually have removed the SSD to see if that resolved the issue. It seemed to however now every time I open a browser all USB resets and I am disconnects from the internet. Have uninstalled USB ports, have uninstalled/reset the reltek nic.

I am ready to toss this and never use these products again. I have gone through all the settings and turned off sleep modes and power modes and "awake on" modes. If I could unplug the mouse and keyboard to trouble shoot I would however I need those in order to trouble shoot.

Post by **admin** » Thu Aug 25, 2022 12:18 pm

DWE wrote: ↑Sat Aug 20, 2022 6:08 pm The issue keeps getting worse. I actually have removed the SSD to see if that resolved the issue. It seemed to however now every time I open a browser all USB resets and I am disconnects from the internet. Have uninstalled USB ports, have uninstalled/reset the reltek nic.

I am ready to toss this and never use these products again. I have gone through all the settings and turned off sleep modes and power modes and "awake on" modes. If I could unplug the mouse and keyboard to trouble shoot I would however I need those in order to trouble shoot.

Thanks for making the effort, I can see you like the machine a lot...
If you are a USA user, I mean we have a free review campaign at Amazon US, if you qualify then I am happy to invite you to participate. The product being tested is the JK06.

Post by **DWE** » Thu Aug 25, 2022 5:21 pm

>>>If you are a USA user, I mean we have a free review campaign at Amazon US, if you qualify then I am happy to invite you to participate. <<<

Sure. Let me know details. Thanks for the offer.

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