AK1 Disc Failure

[Ragnor99]

I bought an ACEPC AK1 earlier this year.
The hard drive has failed after just 8 months !!!

I contacted ACEPC suppot. They gave me a few things to try and then agreed that the drive had failed.
They said I need to buy a new hard drive.
Why should I have to pay for a new drive to replace something that did not even last a year.

Not a happy customer. Not happy at all.

[Gabe]

Ragnor99,

You should haven't to pay for it when it's under warranty, and as far as I know the warranty is one year. Did they offer to reimburse you for the purchase price of the drive?

[Ragnor99]

No they didn't. They sent me a link to an Amazon page for the type of disc I should buy and that was it.
I did email back saying the PC was barely 8 months old, shouldn't it be them that supplies the disc, but didn't get a reply to that.
I also think the link was wrong. It lead to a SATA drive. I thought the drive in an AK1 was an MSATA. I know you can plug an extra SATA into the additional drive bay, but the main drive on the motherboard is a MSATA, or so I thought.

[Gabe]

You're likely right, in that it should be mSATA, though I think a few revisions use m.2 SATA drives as well.

Hopefully the admin will reply with a better solution, but I'd keep emailing them, as you shouldn't have to pay for a drive that should be under warranty, nor should you have to use a drive in the SATA expansion bay as a "fix".

[admin]

No they didn't. They sent me a link to an Amazon page for the type of disc I should buy and that was it.
I did email back saying the PC was barely 8 months old, shouldn't it be them that supplies the disc, but didn't get a reply to that.
I also think the link was wrong. It lead to a SATA drive. I thought the drive in an AK1 was an MSATA. I know you can plug an extra SATA into the additional drive bay, but the main drive on the motherboard is a MSATA, or so I thought.

Hello, AK1 uses mSATA hard disk. According to our after-sales regulations, we will replace the hard disk once for you free of charge. This is for your experience. The customer service will select a suitable size hard drive for you on Amazon and buy or give you an Amazon gift card of equal value. Please don't worry. You can tell me the name or email of the customer service you contacted, and I will follow up with your hard drive until you can use it normally.
Have a nice day.

[Ragnor99]

Thank you, that is Good News.

The support person I spoke to was Nick - support@iacepc.com

Many Thanks.