Failed SSD drive (after 6 month low activity) and no response from support

Post by **skeptic** » Mon Oct 11, 2021 12:47 pm

Hi,

We purchased an AK2 via Amazon in mid March and a couple weeks ago the SSD drive failed. All but two weeks of that time the unit was in pre-production, either running idly or off awaiting time to complete the configuration. The two weeks it was running in production it was just paging through 4 webpages as a wallboard PC, so very little activity.

Current Symptoms/Behavior are as follows:

1. System will not boot into Windows 10
2. Drive not detected in BIOS
3. Tried uninstall (and bleed power out of components) and reseat of SSD drive (no visible sign of any damaged components)
4. Downloaded the system reinstall file and ran in onto unit
a. “Diskpart succeeded in cleaning the disk”
b. Long pause/delay in output
c. “Diskpart has encountered an error: The request could not be performed because of an I/O Device error. See the System Event log for more information.”

It took me a week to find the purchase info (Purchaser was on vacation) but I emailed support last Monday and I still have no response. Are we left high and dry on this or are these units in fact supported (hardware-wise)?

Thanks in advance for any response

Post by **Gabe** » Mon Oct 11, 2021 5:03 pm

I'd email after sales support again at service@iacepc.com.

Post by **skeptic** » Mon Oct 11, 2021 5:34 pm

Hi Gabe,

Thanks, I did so at about the same time as the post that started this thread, I also rechecked again our organization's spamfilter to be extra sure.

I appreciate the response!

Post by **admin** » Tue Oct 12, 2021 2:46 pm

Hello, skeptic. Thank you very much for your post consultation. We just spent a holiday. You can contact our after-sales customer service mailbox: service@iacepc.com. Please include your order number when sending the email. After confirming your hard disk problem, you can get a brand new hard disk. Buy it for you by ACEPC!

Post by **skeptic** » Tue Oct 12, 2021 3:32 pm

Many thanks for the response!

I resent the email at your request and will await response.

I will have to figure out how to change my nom de plume here but that is a happy problem to have considering the circumstances

thx again

Post by **Ginco** » Wed Oct 13, 2021 5:33 pm

My Gk3 ssd is dead after 5 mounths after low activity too!
In Italy we say "she's beautiful, but she doesn't dance"
I asked the return to Amazon (Saint Amazon) and I bought another minipc without burm and noise issues ... another planet!

Post by **skeptic** » Fri Oct 15, 2021 4:40 pm

Hi,

Still no response from service@iacepc.com. I am a network admin at our org and I verified there has been no attempted emails from anyone @iacepc.com.

When can we get the ball rolling on the resolution?

thanks

Post by **Bulltop** » Sun Oct 24, 2021 2:39 pm

+1 for another GK3 Failed SSD and no response from support. Mine Failed after 3 months and I've sent multiple emails to support and no response.

Tom B

Post by **simonelombardo** » Sun Oct 24, 2021 3:48 pm

Post by **Bulltop** » Mon Oct 25, 2021 2:39 pm

Ran Gparted Live on PC, it only shows the USB boot drive, no other drive is discovered.

Tom B

Best Minipc Forum

Thanks for visiting and welcome to register and communicate with mini PC enthusiasts around the world.