Sehr geehrte Damen und Herren,
seit heute in der Früh startet mein PC nicht. Auf dem Bildschirm steht aptio setup Utility und ich weiß nicht wie ich das Problem beheben soll.
Ich sende ein Bild davon und bitte Sie um Hilfe.
Ich warte auf Ihre Rückmeldung.
Mit freundlichen Grüßen
Sturiale Salvatore
Hilfe!!!!
-
Gabe
- Senior Moderator
- Posts: 2032
- Joined: Fri Apr 17, 2020 1:19 am
- Has thanked: 42 times
- Been thanked: 116 times
Re: Hilfe!!!!
Without knowing your model number, the help that can be offered is limited in scope. If you can reply with the model, I can direct you to more specific instructions for the things below.
The first thing to try would be a BIOS discharge.
The second thing to try would be reinstalling the system. You can find the available systems in the File Download section.
If neither of those things help, you can contact ACEPC after sales support at service@iacepc.com.
The first thing to try would be a BIOS discharge.
The second thing to try would be reinstalling the system. You can find the available systems in the File Download section.
If neither of those things help, you can contact ACEPC after sales support at service@iacepc.com.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK1
I have no connection to ACEMAGIC other than being a customer and long time forum member
I have no connection to ACEMAGIC other than being a customer and long time forum member
Re: Hilfe!!!!
Hallo Gabe,
das Modell des PC ist :GK3V RAM:8GB ROM:128GB.
Beim Starten des PC geht dieser direkt zu Setup und lässt sich nicht mehr zurückstellen.
Können Sie mir sagen wie ich ein Reset manuell machen kann, oder vielleicht eine Wiederherstellung?
das Modell des PC ist :GK3V RAM:8GB ROM:128GB.
Beim Starten des PC geht dieser direkt zu Setup und lässt sich nicht mehr zurückstellen.
Können Sie mir sagen wie ich ein Reset manuell machen kann, oder vielleicht eine Wiederherstellung?
-
Gabe
- Senior Moderator
- Posts: 2032
- Joined: Fri Apr 17, 2020 1:19 am
- Has thanked: 42 times
- Been thanked: 116 times
Re: Hilfe!!!!
Sturiale,
Before trying the following two things, if you have a number of devices connected to the unit I would disconnect everything but the monitor, keyboard and mouse to see if that makes any difference. It probably won't, but it's an easy first troubleshooting step to try.
1. The first thing I would try is the BIOS discharge. The instructions for doing so are below...
2. If that doesn't help, I would then try reinstalling the operating system. You can get it for the GK3V here. The system installation tutorial video is on that page as well.
If none of these things help, I would contact their after sales support (service@iacepc.com), as there may be something more significant going on with the unit.
Before trying the following two things, if you have a number of devices connected to the unit I would disconnect everything but the monitor, keyboard and mouse to see if that makes any difference. It probably won't, but it's an easy first troubleshooting step to try.
1. The first thing I would try is the BIOS discharge. The instructions for doing so are below...
2. If that doesn't help, I would then try reinstalling the operating system. You can get it for the GK3V here. The system installation tutorial video is on that page as well.
If none of these things help, I would contact their after sales support (service@iacepc.com), as there may be something more significant going on with the unit.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK1
I have no connection to ACEMAGIC other than being a customer and long time forum member
I have no connection to ACEMAGIC other than being a customer and long time forum member
Re: Hilfe!!!!
Hallo Gabe,
das Modell des PC ist :GK3V RAM:8GB ROM:128GB
Ich habe das erste und zweite Tipp ausprobiert und jetzt steht die Fehleranmeldung(siehe Bild).
Liegt das Problem in der Setup Einstellung? wenn ja, erklären Sie mir bitte die weitere Schritte. Liegt das Problem wo anders? Das Gerät habe ich vor 3 Monate ca. gekauft.
Vielen Dank im Vorraus für Ihre Unterstützung.
das Modell des PC ist :GK3V RAM:8GB ROM:128GB
Ich habe das erste und zweite Tipp ausprobiert und jetzt steht die Fehleranmeldung(siehe Bild).
Liegt das Problem in der Setup Einstellung? wenn ja, erklären Sie mir bitte die weitere Schritte. Liegt das Problem wo anders? Das Gerät habe ich vor 3 Monate ca. gekauft.
Vielen Dank im Vorraus für Ihre Unterstützung.
- Attachments
-
- 20210731_163312.jpg (3.93 MiB) Viewed 4918 times
-
Gabe
- Senior Moderator
- Posts: 2032
- Joined: Fri Apr 17, 2020 1:19 am
- Has thanked: 42 times
- Been thanked: 116 times
Re: Hilfe!!!!
Sturiale,
At this point you should contact ACEPC's After Sales Support (service@iacepc.com), as it looks like there's a problem with the system drive.
At this point you should contact ACEPC's After Sales Support (service@iacepc.com), as it looks like there's a problem with the system drive.
- 20210731_163312.jpeg (537.3 KiB) Viewed 4911 times
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK1
I have no connection to ACEMAGIC other than being a customer and long time forum member
I have no connection to ACEMAGIC other than being a customer and long time forum member
Re: Hilfe!!!!
This is because the hard disk is broken, so you can only replace the new SSD, and then reinstall the system. It is recommended that you contact ACEPC, they will provide you with a new SSD within the warranty period.