T11 plus System process 30% cpu usage

[admin]

This is our latest T11 2004 pro system: Win10_2004_Pro:

[milasx]

How about updates? If you do not update how can the system be safe?

[admin]

The update is necessary to solve the BUG. Unfortunately, every update of Microsoft is to fix old BUGs and generate new ones. The 20H2 version can solve the problem of the high CPU usage of your machine.

[milasx]

Do you mean that this is fixed in the latest version of Windows?

[admin]

Do you mean that this is fixed in the latest version of Windows?

Hello, it was fixed in the 2004 version. If the problem of high occupancy still occurs. Please check the running program in the task manager and provide us with pictures.

[milasx]

Thank you - still t30% or more. The T11 is pretty much not usable
Can you help fixing it?

2021-03-27.png (172.15 KiB) Viewed 4879 times

[admin]

If it is due to Microsoft's update and intel ME firmware update, the intel(R) PTT EK re-certification service is used too much. It is recommended that you disable it to prevent it from starting. WIN+ R, enter services.msc, open the service, click the service intel(R) PTT EK Recertification Service, double-click to open it, and change the startup type to Disabled. Or check the following tutorial:

[milasx]

I do not seem to have that service on my system.
Any ideas?

[milasx]

Is there another service that could be the culprit?

[admin]

Hello milasx
I'm sorry I didn't reply to you in time. In fact, many processes cause this reason. I don't recommend trying each one. You can contact our after-sales mailbox: service@iacepc.com. Explain the situation and attach the order number. You can replace it with a new T11. This will solve your problem.
Hope you have a pleasant experience.