AK2 CONSTANTLY CRASHING

Post by **srwsew** » Fri Jan 01, 2021 9:37 pm

I keep getting Windows Stopcode errors and Memory error, contact manufacturer. How do I get help, unit is only 3 months old

Post by **Gabe** » Sat Jan 02, 2021 12:25 am

srwsew,

The admin is off for the weekend, and though I can't say with absolute certainty I think it's likely that he would recommend reinstalling the system. Before you do, and if you're able, I would be sure to save your important files and whatnot from the current system if you don't already have it backed up.

You can get Windows 10 Pro 2004 for the AK2 here...

The system installation tutorial is here...

The installation file includes all of the needed drivers, though Windows may update a few afterward, of course. If after reinstallation you still have the issue(s), I think it's likely that the admin would recommend contacting ACEPC after sales support at service@iacepc.com.

Post by **srwsew** » Sun Jan 03, 2021 3:13 am

Do I have to delete the current OS?

Post by **Gabe** » Sun Jan 03, 2021 4:42 am

srwsew,

Though I've never used this method for installing the system, I believe it automatically wipes the existing install from the disk in order to perform the new installation, so you don't need to manually delete the current OS beforehand.

Post by **srwsew** » Mon Jan 04, 2021 5:18 pm

Is Admin in today?
I don't want to reload OS 2004 until I have guidance.

Post by **Gabe** » Mon Jan 04, 2021 5:26 pm

srwsew,

The admin will likely be on later, though whether he replies I can't say.

I can tell you that his guidance will likely be, "Follow the installation instructions in the video."

Post by **srwsew** » Mon Jan 04, 2021 9:39 pm

I tried to follow the video instructions, I need hands on help.

Post by **Gabe** » Tue Jan 05, 2021 1:08 am

srwsew wrote: ↑Mon Jan 04, 2021 9:39 pm I tried to follow the video instructions, I need hands on help.

If there's some part of the process shown in the video for which you need a better or more thorough explanation, whatever it is, please feel free to ask. Anything from the first step to the last. Whatever it is, please don't hesitate.

Would a bit of a written explanation to go along with the video help?

Post by **srwsew** » Tue Jan 05, 2021 6:51 am

Could you phone me 831-239-4874 that would be best. I'm in Pacific time zone. The first step of the install involves a flash drive??

Post by **admin** » Tue Jan 05, 2021 9:02 am

We have made a new system reinstallation tutorial for you:
This will make you see the tutorial more clearly.

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