Hard drive SSD problem

Post by **aureldu699** » Fri Apr 17, 2020 2:20 pm

Dear all, i have 2 AK1 ACEPC whith 2 ssd hard drive, sometimes, hard drive ssd are not recognized, i must to power off and power on and its work. The hard drive is not recognize in the bios.
The hard drive ssd brand is different, the firt is Kingston and the second is Crucial. As the problme is similarly with 2 ssd hard drive different, i think i have a probme with the bios. I try to update the bios, but the problem is the same.

Can you help me?

Thanks you

Aurélien

Post by **admin** » Sat Apr 18, 2020 3:20 am

Please take a picture of the BIOS in the Main interface, let me see which version of the BIOS your mini pc is.

Post by **admin** » Sat Apr 18, 2020 3:37 am

: example.jpg (65.48 KiB) Viewed 6072 times

Take photos here

Post by **Metralo** » Fri Apr 24, 2020 8:16 am

I have same problem !!!

Post by **admin** » Fri Apr 24, 2020 9:06 am

Taking pictures let me confirm your question.

Post by **Metralo** » Fri Apr 24, 2020 9:56 am

admin wrote: ↑Fri Apr 24, 2020 9:06 am Taking pictures let me confirm your question.

I disassembled the case, reconnected the part and restarted the pc, and the HD is now present, but when I reboot, it doesn't see it anymore.
What information do you need?

Post by **Metralo** » Fri Apr 24, 2020 3:32 pm

admin wrote: ↑Fri Apr 24, 2020 9:06 am Taking pictures let me confirm your question.

I use the added ssd disk as a disk on retaining data, the problem is that sometimes when rebooting it no longer recognizes it.
What can I do?

Post by **admin** » Mon Apr 27, 2020 1:43 am

Please take a picture of the BIOS in the main interface and let me see which version of the BIOS your mini PC has.

Post by **Matthew Mainini** » Mon Apr 27, 2020 3:18 am

I had this issue. I had to type "exit" at the shell command to have a chance of booting windows. SSD was not being recognized. I thought it was the USB-C connection issue and removed the pads to get the connector closer, but didn't work. I tried everything in BIOS that was possible.

I reinstalled windows 10 cleanly with USB and the microsoft win 10 tool. It didn't work twice and I was getting hopeless, but after formatting the drive again as unallocated space, win 10 was installed successfully. Then, testing showed that it boots correctly now! The SSD is recognized 100% of the time after 10 starts.

But, now the audio won't play through HDMI. So that's the next hurdle.

Post by **admin** » Mon Apr 27, 2020 8:00 am

Click on the speaker logo in the lower right corner of the system desktop to select HDMI TV output sound, the default should be headphone output.

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