How do I factory reset a T11 with a password

Post by **rcastellon** » Fri Nov 27, 2020 3:58 pm

When the pc was set up there was a password set up with it. we never knew the password so we have never used the machine. How do we factory rest the box?

Please help

Post by **Gabe** » Sat Nov 28, 2020 11:30 pm

rcastellon,

Your best bet is likely a clean install. You can download Windows 10 Pro 1909 for the T11 here...

The installation tutorial is here...

Post by **rcastellon** » Mon Nov 30, 2020 9:24 pm

I can't even get in to work on the maching...the password page comes up and we have no idea what the password is.

Is there a reset button to push externally?

Post by **Gabe** » Mon Nov 30, 2020 9:39 pm

rcastellon,

Ah, so you don't have a different PC with which to create the media.

I don't have a T11 myself, so I'm not sure if there is a reset button, but something that may work is entering the troubleshooting directly from boot, but this normally requires a recovery drive, which you'd still have to have to be able to get into Windows to create. However, hopefully the following will work...

On boot, press Alt + F10 > Choose and option > Troubleshoot > Reset this PC. I've never reset my PC, but I think it needs to be connected to the net, so make sure it is while the process is happening. I do know that a reset takes a while.

Hopefully this works, but if it doesn't, the admin will have to help.

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