AK2 model X0017GNW8V not resuming from standby

Post by **ILGROSSOFA** » Thu Nov 19, 2020 9:41 am

Hi,
the PC is running fine but after some minutes in idle it goes in standby and no way to resume it, acting on keyboard or mouse.
I tried to maximize performance in Power Management, I disabled screensaver, I checked in Device management that both keyboard and mouse have permission for resuming but the problem is still there.
Please let me know what to do. Thanks in advance,
Best regards
IL GROSSO

Post by **admin** » Fri Nov 20, 2020 9:43 am

: 1.png (26.94 KiB) Viewed 2509 times

Please check this part of the settings.

Post by **gotliebk** » Sun Nov 29, 2020 1:18 am

I have this same problem with an AK2 purchased last week through Amazon. Is there a BIOS fix for this? Or a BIOS update?

Post by **admin** » Mon Nov 30, 2020 1:08 am

This has nothing to do with the BIOS. You only need to check the sleep mode of the computer.

Post by **ThatGuyLeroy** » Mon Nov 30, 2020 9:54 am

Having the same issue. And I've verified that it is set to never sleep. It also occurred in a Linux distro that I have set as a dual boot option as well. So it most likely is a bios issue. Are there BIOS updates available? (As asked above by the other user)

Post by **admin** » Mon Nov 30, 2020 12:42 pm

There is currently no good solution to this problem, and we look forward to future updates from Microsoft. After it happens, only unplug the power and restart. Please wait patiently.
You can try to install the HOME system to solve the problem of not waking up in sleep mode. This is the download address of the home version of AK2: Win10_1909_Home:

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