T6 Choppy Video

[jazzmans2]

Whenever we try to watch any videos the video display is very choppy.
This happens with streaming or even watching videos saved on the hard disk.
This has been this way from the beginning.

CPU Z8350 RAM:8GB HDD: 64GB

[jazzmans2]

Does anyone have any ideas?

[admin]

What is the resolution of the video?

[jazzmans2]

It happens with anything.
But I did specifically try 720p.
Youtube is bad and so is Zoom which is what the customer purchased the unit to do.
It feels like the performance of the unit overall is poor.

[admin]

Maybe it has something to do with your network situation. Can you take a video for us to observe the freezing screen?

[jazzmans2]

We are using wifi.
But I downloaded a 720p video and the performance was the same.
I will try to get a video. Would I be able to upload it here?

[Gabe]

jazzmans2,

Though I'm not 100% sure about this, I believe you have to upload your video to a hosting service, then post a link to the video on that service. Something like Google Drive or YouTube.

[admin]

After you upload, please send us the video link to see your question.

[jazzmans2]

Sorry for the delay but I had to have my customer records this video:



This happens even with videos that are saved on the hard disk.

[jazzmans2]

I sent a link, but I still don't see it here.