SSD is not being recognized by ACEPC T11

Post by **Texmurphy4** » Mon Oct 19, 2020 5:48 pm

I am trying to get a new "Kingston 240GB A400 SATA 3 2.5" Internal SSD SA400S37/240G" to work in the expansion slot of my ACEPC T11. Does not show up in disk management or file explorer.

I went ahead and formatted it on a different computer (Amazon Q&A for the ACEPC recommended this to resolve the issue), and while my other PC recognized it and formatted it without issue, the ACEPC is still not showing it at all. Please advise how I can get the new SSD to show up?

Post by **admin** » Tue Oct 20, 2020 8:02 am

The new hard disk needs to be partitioned before it can be used. This is the hard disk partitioning tutorial:

Post by **Texmurphy4** » Tue Oct 20, 2020 11:06 am

The new SSD is not visible in disk management so this guide can not be followed.

Post by **Gabe** » Tue Oct 20, 2020 8:22 pm

Texmurphy4,

Do you have an external USB adapter with which you can connect the drive via USB? Sometimes the drive will show this way, and you could then create a partition on it.

Or, if possible, maybe a desktop with which you could connect it internally, if only temporarily, to do the same?

Post by **Texmurphy4** » Sat Oct 24, 2020 1:41 am

Hi. Yes I did connect it to another computer, internally, and formatted it / created a partition. Then removed from that pc and installed in the acepc. Still not showing up in disk management.

Post by **Gabe** » Sat Oct 24, 2020 2:31 am

Texmurphy4,

If you have another SSD or laptop HDD, it might help to temporarily connect it to see if the unit recognizes that drive. If you don't have another drive, or you do and it's not seeing that one either, your best bet is likely going to be contacting ACEPC after sales support at service@iacepc.com.

I'd make sure to describe both the issue you're having and what you've already tried, as in creating a partition on the drive and formatting it and such, so that you don't end up going over the same things you've already tried.

With this said, it's possible that the admin will have further things to try.

Post by **admin** » Mon Oct 26, 2020 9:14 am

T11 cannot use the hard disk as a boot disk, but as a storage disk. If you want to know more, please provide more information.

Post by **ksdennis** » Wed Dec 02, 2020 8:30 pm

I have the same problem.
I suspect the ext drive bay is not working/connecting.
I have a Samsung SSD 250GB.
I have formatted it on another computer using a USB adapter.
Drive is formatted as NTFS.

When I connect the drive using the ACEPC external drive bay the drive does not show up in Disk Management.
Drive is also obviously not showing up in File Explorer.

If I connect the disk using my USB adapter cable the drive shows up and is ready to use.

Please help.
I just bought this PC it is only one day old.
I possibly need a replacement drive bay.

Post by **admin** » Thu Dec 03, 2020 8:55 am

Please try to replug and unplug the SATA base to make sure the contact is good.
If the failure occurs repeatedly, it should be a problem with the SATA base. Please contact our after-sales mailbox: service@iacepc.com

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