Acemagic AK1 Plus RGB lights stopped working after 15 months

[losgann]

Hello, I'm new here. Came across this forum while googling for solutions.

I got an Acemagic AK1 Plus RGB mini PC in November of 2023, and it worked great until a couple of weeks ago when I moved it to a new desk. I shut it down and unplugged everything before moving it, and once I got it all plugged in again on the other desk, it still boots up but the RGB lights never come on, and the LedControl app does nothing at all.

I did try filling out the support form on Acemagic's website, they replied saying to make sure I'm using the latest system and drivers, and gave me Google Drive links to download ZIP files of the current version of Windows 11 for the AK1 Plus, and a folder with 20+ drivers. They did not give me any instructions on what to do with these. I tried copying the windows files to a USB but it appears to not be bootable. I can create a bootable USB with the media creation tool from Microsoft, but then how do I get all the drivers from Acemagic's ZIP file to be part of it?

Or is it more likely that the RGB lights have gone kaput somehow and I don't actually need to reinstall Windows/figure out how to install all those drivers?

I'll be grateful for any help with this. I spent the last couple of hours googling but not finding any solutions.

[dragonpoo]

Hi losgann,

To clarify, your system is working properly, booting Windows and so on, correct? It's just the lights that are not working? Personally, I doubt this is a Windows issue, as the control software is lower-level than Windows drivers.

There's a bit of irony with this - most people in the forums complain that they want a way to shut off the lights, not get them back on again. However, I have an AMR5 with lights and I appreciate the glow to show me it's working.

I doubt it's a Windows issue, especially since you said it worked before you shut it down. I don't have this specific model but I would suggest some general troubleshooting. Try disconnecting the power, see if you can open up the system and find the CMOS battery, and unplug it for 30 seconds. (I did this for a different issue and was surprised it worked.)

One of the techs for the company, Barry, posted a video in this sub-forum about disassembling and unplugging the RGB lights: viewtopic.php?t=4424 - try doing this, then reconnect them and see if this helps.