AM06 Pro with AMD Ryzen 7 5800U – Windows 11 Boot Issues with WSL2 and Virtualization

[manzi]

Hello,

I'm experiencing boot issues with my new AM06 Pro mini PC, equipped with an AMD Ryzen 7 5800U and 32GB RAM. Here's a summary of the problems:

- Windows 11 24H2: Hangs on boot; only starts in Safe Mode.
- Windows 11 23H2: After enabling WSL2, the system hangs on boot and only starts in Safe Mode.

Workaround: Disabling CPU virtualization in the BIOS allows the system to boot normally.

I've tested the following scenarios, all yielding consistent results:

1. Using the pre-installed Windows version that came with the product.
2. Performing fresh installations of both Windows 11 23H2 and 24H2.
3. Upgrading from a working Windows 11 23H2 (without WSL2) to Windows 11 24H2, which resulted in the machine failing to boot until restarted in Safe Mode.

The issue seems related to WSL2 installation or Windows 11 24H2. Has anyone else experienced this on the AM06 Pro, or does anyone have any advice on this?

Thank you.

[davinou8248]

Bonjour,
Je Vien de acheter un mini pc AMD ryzen 7 8500U , fonctionne très bien , j'ai rajouté une barrette de mémoire de 16go 2666mhz, part contre je vien d'installée un disque dur interne sata ssd 1to, non formatée et le Windows 11 ne le détecte pas , alors je voulait rentré le le bios mais je ne arrive pas en fessant F1 ou F2 ou delete .
j'aimerai qu'on puis me dépannée svp
Merci

[Gabe]

Bonjour,
Je Vien de acheter un mini pc AMD ryzen 7 8500U , fonctionne très bien , j'ai rajouté une barrette de mémoire de 16go 2666mhz, part contre je vien d'installée un disque dur interne sata ssd 1to, non formatée et le Windows 11 ne le détecte pas , alors je voulait rentré le le bios mais je ne arrive pas en fessant F1 ou F2 ou delete .
j'aimerai qu'on puis me dépannée svp
Merci

Are you using a Bluetooth keyboard? If so, try using either a wired keyboard or a wireless one with a USB dongle. Because Bluetooth isn't activated in the system until Windows itself boots, Bluetooth keyboards can't be used to enter the BIOS or Boot Menu.

[blanchardll]

Indeed I was having same exact issue and banged my head on my desk for the last 24 hours trying to do a fresh install of windows 11 pro on a ACE Magician AM06 Pro with the same processor and GPU you have. Was getting frustrated especially after I tested the hardware with a install of Linux Mint Cinnamon with no issues (except wireless driver). After reading your post about turning off CPU virtualization in the BIOS, I tried this and it worked! Thank you, thank you, thank you!! Previously, I would be stuck with a stuttering Windows installation ring on the BIOS screen for minutes on end. When Windows would appear, I would shortly get a bsod (DPC watchdog error code) and crash repeatedly. I was able to manually load the WiFi driver. So far, installation of windows 11 pro is going well. When I turn on wsl2, I will follow up.

[manzi]

I'm happy to help. I’m sorry that the problem can only be solved by disabling the virtualization feature.
For me it’s an essential feature and the pc as is is useless for me.

[blanchardll]

After updating drivers, I disabled NX mode in BIOS, then reenabled SVM mode, virtualization seems to be working for now..for the moment. If any changes, I will post.

[jeprog]

I have the same problem I can't activate wsl2 or hyper-V otherwise I have a blue screen window crash on mini pc AM06 Pro. Wich drviers have you updated and how do you do that?

[eagleswrap]

i have the exact same problem with the same 5825U processor--found on two pieces purchased on Amazon, i thought the pcs were defective because after formatting them they would stop at bios with the windows “wheel” in eternal loop.

Going by trial and error and disabling virtualization (one of the two SVM mode or NX mode flags disabled in the bios) the pc boots and seems to run smoothly- But I need virtualization, of course.

Disabling NX mode in BIOS, then reenabling SVM seems not an option, since 64bit guests requires NX mode.

I have another AM06PRO with 5700U and there is no problem there.

Has anyone been able to figure out if it is a BIOS problem or there is an update ?

[BRPRN]

Mi caso con el mismo problema:
Edición Windows 11 Home
Versión 24H2
Instalado el ‎13/‎12/‎2024
Versión del sistema operativo 26100.2605
Experiencia Paquete de experiencia de características de Windows 1000.26100.36.0

1.- Actualizo a la versión 24H2. Todo perfecto.
2.- Creo un punto de restauración.
3.- Me aparece una alerta de seguridad (integridad de memoria esta desactivada.)
La activo. Reinicio y se queda demasiado tiempo para configurar todo.
Entro en el sistema y aparentemente funciona correctamente.
3.- Le activo HYPER-V a pesar de ser Win 11 Home.
4.-Aparecen muchos problemas como ralentización excesiva de (Reinicio, Apagado, Inicio, Apertura de aplicaciones, Varios Pantallazos Azules, etc.)
5.- Miro en Administración de dispositivos y aparece un error en el controlador GPIO.
6.- Después de mucha paciencia y de intentar reparar con el solucionador de problemas con tiempos de reinicio de varios minutos entre cada intento, no consigo nada.
7.- Restauro el sistema al punto creado, y todo parece funcionar perfectamente, eso si con la integridad de la memoria desactivada lo que puede ser un riesgo según advierte Microsoft.
8.- He renunciado a la HYPER-V .

Tendremos que esperar a que alguien solucione el problema.

Saludos

[barry777]

Bonjour,
Je Vien de acheter un mini pc AMD ryzen 7 8500U , fonctionne très bien , j'ai rajouté une barrette de mémoire de 16go 2666mhz, part contre je vien d'installée un disque dur interne sata ssd 1to, non formatée et le Windows 11 ne le détecte pas , alors je voulait rentré le le bios mais je ne arrive pas en fessant F1 ou F2 ou delete .
j'aimerai qu'on puis me dépannée svp
Merci

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