System Slowdown Then Bluescreen on AM06Pro

[edstromr]

Hi. I have an AM06PRO pc and I convinced my friend to purchase one as an upgrade of a really old system. Mine has the Ryzen 55500U and hers has the Ryzen 7 5800U. I am in the process of setting it up so that she can use it in her office. Basic MS Office, Outlook, Word Docs, etc. The machine was purchased on amazon last week and I am having major issues. The machine seemed OK out of the box, but when connected and updates were ran, the machine now takes around 10 minutes to boot and sometimes bluescreens during normal operations. It would hang up at the startup boot screen with the circling animation and the bios logo.

I did a fresh install with Windows 11 22H4 and the drivers from https://minipcunion.com/viewtopic.php?t=4172. All drivers were successfully installed and there are no unknown devices in device manager. During regular operations like using edge for browsing, the machine would freeze up, cursor not responding or typing taking a long time to register, and it would either resume or bluescreen.

The stop code would be DPC WATCHDOG VIOLATION or IRQL_NOT_LESS_OR_EQUAL, ntoskrnl.exe.

Mine works perfectly with no issues. I have opened the machine and reseated the memory and SSD. It still has this problem.

Has anyone seen this before? I have set bios defaults to no avail. Assistance would be greatly appreciated, otherwise, I will have to return it.

Thanks in advance.