AMD Ryzen Warranty not honored?

[THRSGamer]

I’m curious how this is going. The same thing happened to my son’s computer just a few days ago.
I have also used the computer for things that were far easier to do on the desktop. A lot of it is legal or financial related and there is so much sensitive info on that drive (I’m nearly certain that I have it backed up on a cloud somewhere- but I’m not 100% sure it’s not on that hard drive somewhere!
So yes- where is the assurance that the information on there either 1) won’t be lost or 2) will remain secure and not be backed up onto some unsecured drive or cloud??

[dragonpoo]

I’m curious how this is going. The same thing happened to my son’s computer just a few days ago.
I have also used the computer for things that were far easier to do on the desktop. A lot of it is legal or financial related and there is so much sensitive info on that drive (I’m nearly certain that I have it backed up on a cloud somewhere- but I’m not 100% sure it’s not on that hard drive somewhere!
So yes- where is the assurance that the information on there either 1) won’t be lost or 2) will remain secure and not be backed up onto some unsecured drive or cloud??

I assume the original poster got their issue resolved and hasn't been back. As for your problem, if the system is no longer working properly, I would suggest some general troubleshooting based on the issue.
If it doesn't power on at all, it could be an issue with the power cord or computer, and you can do basic troubleshooting like reconnecting everything and trying another outlet.
If it turns on but doesn't recognise the drive, it could be a bad boot drive, so try a USB drive with Windows (or another OS) installed, to see if it recognises it. Don't reinstall Windows, as it could delete your data.
If it starts to boot but shows a Windows error, it could be something on the drive is corrupt, which can happen for various reasons.

It would help to have an external USB adapter that can take an M.2 SSD drive, to connect to another system. You can see if any of the data is recoverable and try to back it up as soon as possible.

General troubleshooting, even from big vendors like Dell and HP, recommend not sending in your data drive for any type of service request, as there's no guarantee that the data will be recovered or returned. But you can work that out once you open a warranty claim with the vendor through Amazon or calling in for help, or emailing Barry.