AM07 "cannot find a fixed internal DISK"

[plentod]

The SSD was from KSTON MEMORY TECHONOLOGY not KINGSTON (probably a knock off brand based upon the name). But yes some parameter is changing on the SSD to cause the BIOS not to be able to identify the drive anymore at boot. The KSTON SSD seems to operate correctly when placed in an external NVMe enclosure via USB-C.

[dragonpoo]

The SSD was from KSTON MEMORY TECHONOLOGY not KINGSTON (probably a knock off brand based upon the name). But yes some parameter is changing on the SSD to cause the BIOS not to be able to identify the drive anymore at boot. The KSTON SSD seems to operate correctly when placed in an external NVMe enclosure via USB-C.

Ah, you're right. When I searched online for "KSTON MEMORY TECHONOLOGY" it showed me results from Kingston, but when I just searched for KSTON, I found hits like here: https://www.notebookcheck.net/Kston-K76 ... device_img

[Compromast]

Good evening everyone. my Ace Magician model AM07, used very little, suddenly upon startup, freezes in the Bios and cannot find any internal hard disk. I think the NVMe is broken. How can I request help under warranty?
I thank everyone for their attention.

[barry777]

Thank you for contacting us, we are happy to provide support. As we currently have little information, please provide the Amazon purchase order number. Send it to barry@minipcunion.com. We look forward to sharing more details with you via email.

[leew12345]

My MiniPc also failed and The manufacturer failed to warrant the HD I bought this one from Amazon.

Timetec 1TB SSD NVMe PCIe Gen3x4 8Gb/s M.2 2280 3D NAND High-Performance SLC Cache Read/Write Speed Up to 2,000/1,600 MB/s Internal Solid State Drive for PC Laptop and Desktop (1TB) cost under $60.

Installed and loaded Win 11
up and running
LeeW

[chrishk]

Same problem here with my AM18 minipc. Nvme not found, stuck in the bios..

[HNBas]

apparently i got the same issue. how can i fix it?

[chrishk]

I my case, I removed the SSD to try it in another laptop with an external mass storage, and the SSD is not detected.. So problem with the SSD.

In your case, you can try the same and if the SSD is detected, you can try the PE system procedure. Ask support to provide you with the procedure, depending on your mini pc model.

[Skynotempty]

I have a similar problem
Was gifted a Sinbun mini pc for my birthday a few weeks ago.
It has an X810 motherboard.
installed a 2 tb ssd, following every precaution and direction.
The machine will not recognize the drive.
Searched countless online articles and tried every remedy.
Nothing has wortked.
I have no other laptop or pc to test the new SSD on.

Cannot get assistance from the manufacturer, and unable to return.
If all else fails, I'll take it to a local PC tech. (Not willingly...)
Any assistance would be greatly appreciated.

[dragonpoo]

I have a similar problem
Was gifted a Sinbun mini pc for my birthday a few weeks ago.
It has an X810 motherboard.
installed a 2 tb ssd, following every precaution and direction.
The machine will not recognize the drive.
Searched countless online articles and tried every remedy.
Nothing has wortked.
I have no other laptop or pc to test the new SSD on.

Cannot get assistance from the manufacturer, and unable to return.
If all else fails, I'll take it to a local PC tech. (Not willingly...)
Any assistance would be greatly appreciated.

Skynotempty, I haven't heard of that brand before so I looked it up. Other models appear to support both 2.5" SATA drives and M.2 drives, so I assume you are using one of those. I can't find contact information for the manufacturer.
You'll need to do some troubleshooting on that SSD. There are external adapters you can put it in to test, or maybe you have a friend that has access to something. Or, contact the seller of the SSD and try troubleshooting with them.