AM06 pro - 3.5 Microphone jack issue

AM06 PRO AMD Ryzen 4800U 5600U 5500U 5625U 5560U
Post Reply
Kolemjdouci
Posts: 3
Joined: Wed Aug 07, 2024 3:52 pm

AM06 pro - 3.5 Microphone jack issue

Post by Kolemjdouci »

Hi,

I have an issue with connecting 3,5 jack microphone to front AUDIO jack.

On the landing page is clearly stated that it is supported.

I did fresh windows install, so driver issue is possible.

How to make it work? Thank you in advance
Attachments
Screenshot 2024-08-07 175333.png
Screenshot 2024-08-07 175333.png (81.63 KiB) Viewed 1560 times
User avatar
Gabe
Senior Moderator
Senior Moderator
Posts: 1988
Joined: Fri Apr 17, 2020 1:19 am
Has thanked: 41 times
Been thanked: 116 times

Re: AM06 pro - 3.5 Microphone jack issue

Post by Gabe »

What is the actual issue?

Does the port not work at all? Output works, but input doesn't? Input works, but output doesn't? Something else?

If it's the input, in the Windows audio settings have you made sure that it's changed to the input device being used? Remember, this unit has a built in microphone, so it may be defaulting to that.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK2 Pro
I have no connection to ACEMAGIC other than being a customer and long time forum member
Kolemjdouci
Posts: 3
Joined: Wed Aug 07, 2024 3:52 pm

Re: AM06 pro - 3.5 Microphone jack issue

Post by Kolemjdouci »

I have RODE Lavalier GO with 3,5 jack. I want to connect it to the front jack and record audio with audacity for instance. At the first place i did see only Microphone array from AMD (Integrated mice) and that working well. Then I downloaded drivers and unfortunately the provided package is mess for me but tried install some and got another input as USB Audio Device which does not provide any microphone signal (quite).

1. I tried uninstall all audio related drivers from Device Manager and load drivers from driver file i got from official google drive file.
2. I tested port with Headphones and the port can send audio to my headphones.
3. I have 2 RODE microphones tested on another computer to be sure that they are working.
4. Restarted pc multiple times.

I think I need to check if I have correct driver and then know the name of Input device to use in Audacity. Or I missing something entirely.... By my experience from MSI Cubi I have to manually select if inserted jack is Mic/Headphones/Front speaker..... With AM06 there is no such a prompt when inserting jack.

I am sorry if something is not clear, doing my best!
Attachments
Screenshot 2024-08-07 200722.png
Screenshot 2024-08-07 200722.png (37.76 KiB) Viewed 1525 times
Screenshot 2024-08-07 195615.png
Screenshot 2024-08-07 195615.png (81.19 KiB) Viewed 1525 times
Screenshot 2024-08-07 195501.png
Screenshot 2024-08-07 195501.png (32.79 KiB) Viewed 1525 times
Kolemjdouci
Posts: 3
Joined: Wed Aug 07, 2024 3:52 pm

Re: AM06 pro - 3.5 Microphone jack issue

Post by Kolemjdouci »

So I make it work with this reduction. Is there way to configurate the port to be usable without this reduction?
Attachments
product_3594183.jpg
product_3594183.jpg (13.3 KiB) Viewed 1411 times
User avatar
barry777
Posts: 1091
Joined: Thu Mar 02, 2023 1:08 am
Has thanked: 35 times
Been thanked: 85 times

Re: AM06 pro - 3.5 Microphone jack issue

Post by barry777 »

1. According to the provided Device Manager screenshot analysis, the microphone driver is operating correctly.

2. Since the AM06Pro front panel includes a built-in microphone, if you encounter issues with other microphones, it is recommended to navigate to "Settings" → "System" → "Sound" → "Input" and switch to another device.

3. If you encounter difficulties recording sound in applications, it is advisable to first test the microphone using the operating system's built-in recording app to verify if it can capture sound. If the recording app successfully captures sound but other applications cannot, check the settings of those applications.
Post Reply

Return to “AMD Ryzen™ 5 5600U(AM06 AM07 &PRO Series)”