AM08 Pro lighting control program update

[pbpd183]

When I try to install vcredist_x86.exe from the files provided. It just closes itself prior to installing. Still no RGB lights

[pbpd183]

Barry777,
Do you have any idea why I cannot install the vcredist_x86.exe? The old program will open and runs fine but does not control my RGB lights. Is there a driver or BIOS change that needs to be made? If you need more info or pictures, just let me know. Thank you.

[barry777]

Please open Settings, go to "Apps," and uninstall any other related libraries. Then, reinstall Microsoft Visual C++ 2008.

[pbpd183]

Yes. Thank you for that. I did remove all the other libraries and try to install the 2008 version. The EXE file wont install, just closes itself. I am at a loss.

[barry777]

It is recommended that you provide the problem video, send a private message or send it to the email address: barry@minipcunion.com. We will verify it and fix your problem as soon as possible.

[pbpd183]

Will Do. Thank you.

[pbpd183]

I was finally able to install vcredist_x86.exe and the RGB tool. I had a bad section on my hard drive, so I ran CHKDSK /r and it fixed it. I then was able to install vcredist_x86.exe and the latest tool. However, I still do not have RGB lights. I do thank you for your help.

[barry777]

Regarding the issue of the RGB lighting not turning on at all, please try the following steps:

1. Shut down the computer and disconnect all connections, including the power adapter.
2. Use a pin to press and hold the reset button for 8 to 10 seconds.
3. Reconnect the power adapter and restart the computer to check if the lighting functions properly.

If the issue persists, please provide your purchase order number and a brief video of the issue (to protect your personal information, please send the order number via private message). We will review the information and assist you as soon as possible.

[pbpd183]

I will try that again. Also, I sent you an email with my purchase order.