AD15 : Freeze several times a week

[pasqual]

Hello,

My System freezes and requires a reboot with a long press on the power button. Sometimes it doesn't restart and I get a black screen. The drivers are up to date and I reinstalled Windows 11.

I saw other users had the same problem

Thanks for your help.

[Gabe]

Because he'll almost assuredly ask for it, you should send a video/picture of the failure and Amazon order number to barry@minipcunion.com, who is a tech for the company.

[pasqual]

OK Without. Thank you.

[Gabe]

OK Without. Thank you.

You're quite welcome. It took me a minute to remember that the forum's auto translator sometimes changes my name. I've seen some other funny ones too. I think it gets confused.

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[barry777]

Hello,

My System freezes and requires a reboot with a long press on the power button. Sometimes it doesn't restart and I get a black screen. The drivers are up to date and I reinstalled Windows 11.

I saw other users had the same problem

Thanks for your help.

Can the problem be fixed after reinstalling the Windows system?

[pasqual]

Good morning,

Sorry for the delay in my response. I replaced the SSD with another and reinstalled Windows 11 as well as the drivers you recommend. I also replaced the RAM. The e PC freezes regularly. Sleep is deactivated.

[Gabe]

Though barry replied, if you haven't already done so, I would contact him at the email address given above.

[barry777]

If you have changed the video memory settings of the BIOS or modified the memory settings, it is recommended to restore them; modifying these settings may cause incompatibility.