T11: 30Hz refresh on 4K video

Post by **milasx** » Mon Aug 17, 2020 3:43 pm

Hello,

I have a new 4K monitor (3840x2160 resolution) and the refresh rate is only going up to 30Hz. Is this expected?
Another computer manages the full 60Hz refresh rate.
Thanks!

Post by **admin** » Tue Aug 18, 2020 3:55 am

Hello, the maximum support is only 4K below 30MHZ.

Post by **milasx** » Thu Aug 27, 2020 9:55 pm

thanks so no 60Hz. ok

Post by **caribeanboy297** » Tue Dec 01, 2020 4:40 pm

Hi
It Seems to me you guy know what your talking about am new in the forums.. so i have a Ace pc T11 Silver model i use it as a media center for the tv room always had a 1080p sony tv on it worked great ... but i just upgraded t oa 4k samsung tu7000 series.

Well i have problems now ... when i play movies on it t11 its sticking now .. out sync ... could it be because te new 4k tv ... i ever turned the resolution down to 1080p in the pc setting still the same .... any idea what you think it could be .. and i have not yet download 4k video for it .. hmm

Post by **admin** » Wed Dec 02, 2020 7:22 am

It supports up to 4K 30 frames, and the bit rate is lower than 15000bps. Generally, it is best for MP4 decoding.
1. It is recommended to lower the monitor resolution to 1080P, which is good
2. Due to the problem of video format, some format players cannot decode well. You can consider changing to another player.

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