Two issues (No video output/No Sata HDD)

[astenoth]

Hello guys,

I have two issues with my AK1 miniPc:

1.- It's estrange that the AK1 boot at the first. I push the button and the AKA1 seems power up but the video don't output. I thought this was related to the cable (HDMI to DVI-D) but I have with HDMI-HDMI cable now and the issue persist. I need push long time the button to shutdown and then push again. Sometimes several times.

2.- I have a SATA SSD HDD and Windows don't assign letter to the unit, I reboot several times until I got the unit is visible.

Anyone with any of these problems that he can help me?

Regards
RG

[Gabe]

astenoth,

Regarding the first issue, hopefully the Admin or barry777, who's a tech for the manufacturer, will reply. But it may also be a good idea to contact barry at barry@minipcunion.com about it.

Regarding the second issue, does the drive have a partition on it? I think you meant SSD, but just for the sake of clarification, is it an SSD or HDD?

Edit: Regarding the first issue, it may be beneficial to try a 'BIOS discharge', the procedure for which is below...

[barry777]

1. Is it possible to provide fault video? We verify the analysis to see what is the reason.
2. Is it because the hard disk box installed under the AK1 cannot be recognized?