GK3 Plus: One USB Port not working (Windows and Ubuntu)

[Christopher87R]

Hello,

I bought a GK3 Plus Mini Pc with N95 Alder Lake CPU.
Unfortunately, one USB port does not work. Under Windows no USB device (keyboard, mouse or memory stick) worked on the USB port.
The same is true for Ubuntu. I get the error message "error: device descriptor read/64, error -71".
Is this a hardware defect or is there a way to use the USB port anyway? I want to use the MiniPC as a small server, but I would like to have working USB ports.

I am grateful for any help. many greetings,
Christopher

[barry777]

Under Windows system
Might be a driver error
1. Use Driver Talent to update the USB driver: www.drivethelife.com
2. Reinstall the system
GK3 Puls system:
Reinstall the system tutorial


Under the Ubuntu system
You can try to install Ubuntu 20.04, which we have verified. After installation, you can upgrade to 22.04 by updating
Ubuntu 20.04:
Ubuntu installation video

Ubuntu installs WiFi driver