Windows 10 update created serious issues on my ACEPC AK1

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olreiche15
Posts: 1
Joined: Wed Jul 29, 2020 8:14 pm

Windows 10 update created serious issues on my ACEPC AK1

Post by olreiche15 »

I need really quick help!

Yesterday on 7/28/2020, i updated my ACEPC AK1 Model with Intel (R) Celeron (R) CPU J3455 @1.50 GHz / RAM 6GB / x64 processor with the latest windows 10 version. Before that update, everything was running smoothly. Since then however, i have had tons of issues starting with the audio service that completely stopped working, the windows update error encountered messages for further updates to limited activities when i try to click on certain icons and else. See also my 4 attachments
Screenshot 3 Audio Service Icon> Service is not running
Screenshot 3 Audio Service Icon> Service is not running
3.JPG (16.95 KiB) Viewed 2086 times
So i reached out today to Microsoft customer service and Intel customer service. Both were not able to fix this issue. The Microsoft customer service representative (technical engineering) suggested me to reach out to the manufacturer (so you from ACEPC) to ask for the audio driver that i can download and install to fix at least the issue with the audio service. Any other help is more than welcomed.

Best,
Oliver
Attachments
Screenshot 4 Settings Audio > no devices to find!!
Screenshot 4 Settings Audio > no devices to find!!
4.JPG (86.1 KiB) Viewed 2086 times
Screenshot 2 Windows Update History
Screenshot 2 Windows Update History
2.JPG (72.25 KiB) Viewed 2086 times
Screenshot 1 Windows error update
Screenshot 1 Windows error update
1.JPG (64.83 KiB) Viewed 2086 times
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Re: Windows 10 update created serious issues on my ACEPC AK1

Post by admin »

It is recommended that you reinstall the system and turn off automatic updates. AK1 1909 system: Win10_1909_Pro:

Reinstall the system tutorial:
Disable update tutorial:
Thanks for joining the forum fans, we will become friends here. Any suggestions about the forum I am open to hearing.
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