Fix for AM06 PRO random reboots

[Botorototo]

Since day 1 my AM06 PRO randomly reboots without any logical reason, sometimes when going idle, sometimes when opening something, nothing consistent nor repetitive that makes sense as to troubleshoot it.

Random reboots might happen several times a day or go silent for a week without any reboots; once again nothing that makes sense to spot the origin of the problem.

If anyone had the same issue and found a solution, it will be greatly appreciated to share it with the community and all other users experiencing this common issue.

Attempted endless solutions independently and/or combined (non worked):

• Reduce RAM clock

• All sort of P states from BIOS

• NX disabled or enabled

• Setting higher or lower power modes in BIOS

• Disabling CPU boost by limiting max. CPU %

• Replacing RAM modules

• Fans set to much higher RPM and kicking in at lower max. temps

• Disabling power sleep of USB ports

• Replacing NVME disk

• Trying several different power supplies

• Connecting different display outputs

• Full format and reset of the PC

• Physically removing Wi-Fi/Bluetooth module

• Of course, drivers are kept 100% updated with all latest compatible versions and even with 0 USB pheripherals connected

• Flashed the latest BIOS available in this forum and DID NOT fix the random reboots

• Full format of the disk and installing Linux

• And much more

[mrfoxjr]

I am having the exact same problem. Im past my return date (from Amazon) and don't know if I should just chuck it in the trash...

Have not tried everything that you did, but I did try the following:

• Changing power adapter

• Replacing Ram

• Replacing Nvme

• Fresh Windows install

• Installing Linux instead

• Changing the fan speed for higher speeds at lower temperatures

The computer shuts off completely randomly. I keep it always on as it is meant to serve as a mini home server, and it is set up to turn on again after power failure, but the windows logs dont give any information.

Sometimes it works for 3 or 4 days. Sometimes it turns off several times a day. It shuts down under load or while completely idle too.

I would appreciate any potential solutions too.

[Gabe]

I wouldn't mess with the setting in the BIOS, as that can actually cause more problems. I'd leave it on the default settings (other than boot changes if it's dual boot or the like).

I'd keep an eye on the temps with something like CoreTemp. I changed the Maximum processor state in the Power options in my AM06 Pro from 100% to 99%, as I don't really do anything that necessitates the need for the higher CPU speeds. Doing this disables the Boost speed, so it only runs at the basic clock speeds, but the lower temps are worth it to me. If you do this, I'd also check to make sure that the Minimum processor state is at 5%. If it's higher than that, lower it to 5%. I checked mine and it was at 80% by default, though I don't know why.

You can also reach out to barry, a tech for the company, at barry@minipcunion.com.

[kshah.minipc]

You are not alone. I gave up on this PC, after trying many things for over a month. Now, I rarely use this PC and check this forum once in a while to see if there is anything new.
It just doesn't work. Random shutdown. no useful information in event viewer. Not even BSD of minidatadump. Just plain simple shut down.

[Botorototo]

New attempt by flashing the latest BIOS firmware did neither fix the random reboots.

Basically, this thing works better as a power-consuming paper weight with a fan than as a computer.

[Lemone]

New attempt by flashing the latest BIOS firmware did neither fix the random reboots.

Basically, this thing works better as a power-consuming paper weight with a fan than as a computer.

Hello,

Thanks for your feedback, I understand your frustration, after all, computers are supposed to be used to improve efficiency, not as "paperweights with fans" .

Regarding the random restart problem, we can try the following troubleshooting methods:

Power adapter: Please make sure that you are using the original power adapter, and try to change to a higher power adapter for testing.

Temperature monitoring: If possible, you can use HWMonitor or AIDA64 to monitor the CPU and VRM temperature to see if there is overheating (disassemble to see if the thermal grease is gone)Click to see how to replace thermal grease .

Memory and storage check: It is recommended to run MemTest86 to check if the memory is faulty, and try to test with different SSD or NVMe disks.Click to see how to replace memory and SSD

System problem: If running on Windows, please confirm that the latest drivers are installed, and try to reinstall the system to see if the problem still exists.

If none of these methods can solve the problem, we can explore other solutions. Please feel free to let me know your test results and we will do our best to assist you.

Looking forward to your reply!

[Botorototo]

All of what you mentioned and much more has been tested and attempted... as it has been already listed in my original post.

The computer is flawed from factory and if you happen to be a company's representative you well know that you put in the market an undercooked product with defective hardware - this is a problem well documented and complained by endless owners of this pc model; the smartest thing that all of them have done was to stay away of these disposable brands and aim for mainstream ones.

[Lemone]

All of what you mentioned and much more has been tested and attempted... as it has been already listed in my original post.

The computer is flawed from factory and if you happen to be a company's representative you well know that you put in the market an undercooked product with defective hardware - this is a problem well documented and complained by endless owners of this pc model; the smartest thing that all of them have done was to stay away of these disposable brands and aim for mainstream ones.

Thank you for your detailed feedback. I fully understand your disappointment with this product, especially after trying multiple troubleshooting methods, the problem is still not solved. We sincerely apologize for the trouble you have encountered.

Regarding the hardware defect problem you mentioned, it seems to be a common quality problem of this device. We attach great importance to your feedback and will convey it to the relevant departments to help us improve product quality.
In order to solve your problem as soon as possible, you can provide our customer service with order information in the purchase link, explain the problem you encountered and how to deal with it, but the problem is still not solved, we will give you a satisfactory after-sales service. We will definitely pay attention to and deal with this issue. Once again, express your sincere apologies!

[barry777]

1. We first recommend restoring the BIOS settings to default.
2. Please check whether the CPU temperature is within the normal range. We suggest downloading Core Temp from the official website: [https://www.alcpu.com/CoreTemp/] to verify if there is any overheating.
3. If the issue persists after restoring the BIOS and confirming that the CPU temperature is normal, it may indicate a potential hardware fault. In this case, please send us a photo of the device label (MES code, QR code format) along with your purchase order number to barry@minipcunion.com. Once we verify the information, we will assist you further with the issue.