Greetings.
I have AK2 Plus under 1 year warrant. CPU fan started to make loud noise so I called (833) 670-1528.
Here is my timeline:
1. Guy name Kevin answered at (833) 670-1528 so he opened up a case and emailed me basic steps to see if they help.
2. Contacted (833) 670-1528 back and received a request to record a video of a loud noise on my unit and email it back to Kevin (support). Since email was bounced back with video attachment I uploaded video to youtube and was told that should be enough.
3. After 1 week I got a phone call that case is still been worked on by someone else than Kevin.
4. Its been 4 weeks now and no reply. Whenever I call (833) 670-1528 there is no one there to answer and I have to leave a message.
My question:
Its this typical support from KAMRUI that anyone experienced or should I fold all my cards and by after marker fan and never buy KAMRUI again?
Loud FAN and case open but no action
- Gabe
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Re: Loud FAN and case open but no action
I would contact barry, a tech for the company, at barry@minipcunion.com, and make sure include a link to the YouTube video. He may also ask for your order number, so I would include that.
W8 Pro • GK1 • AK3 • AM02 • T6 Pro • AMR5 • GK3 Pro • AD03 • AM06 Pro • T8 Pro • S1 • T8 Plus • CK10 • AK2 Pro
I have no connection to ACEMAGIC other than being a customer and long time forum member
I have no connection to ACEMAGIC other than being a customer and long time forum member
Re: Loud FAN and case open but no action
Thank you for contacting us, we are happy to provide support. As we currently have little information, please provide the purchase order number and failure video. Send it to email: barry@minipcunion.com. We look forward to sharing more details with you via email.