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Thank you for the link and info.

This T-11 is from a client location and I was lead to believe that it was Win 7 and upgraded to Win 10. Based on what you provided I think they may have been incorrect about that. Probably thinking of an different device.

Is there a Windows 7 download for the T-11? I know it is retired but due to an unusual software compatibility problem I need to reinstall Win 7.