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Just to follow up on the resolution of this issue. After working with the support team, they decided that the original unit was faulty and it has now been exchanged with a new AM06 Pro Ryzen 7 5800U. This works perfectly with the RAM expansion I wanted. Kudos to the team.

Thanks for responding. I already yesterday sent mail to support@acemagicians.com. I'm working with someone called Roy from that team, who has the details you asked for.

Yes; the RAM is showing as expected in BIOS. And Windows also sees it correctly.

I have an Ace Magician AM06 Pro Ryzen 7 4800U MiniPC. This unit comes with 16GB of DDR4-3200 SO-DIMM RAM in 2x8GB sticks. I replaced these with 2 32GB sticks for a total of 64GB. I used G.Skill RipJaws sticks, part number F4-3200C22D-64GRS, which as far as I can tell, should be a compatible device. ...

Thanks Gabe!

Great explanation. I have a slightly different scenario I want to ask about. I want to replace the ~500gb system drive on my AM06 Pro with a 1tb ssd and install Windows 11 Pro on this as the new boot drive. Will the description above still hold with a new drive rather than a re-format of the existin...