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Thank you. I'll try the steps I have not already tried.

John

Sorry for the delay in getting back. I have unplugged all other USB ports: same message. With all ports unplugged, I've tried: external HHD, webcam, and printer. None of them work and each gets the same error message. My fix: I'm using a hub in one of the USB3 ports and consider the USB2 port on the...

The usb2.0 port does not work and has never worked. I receive a "request for the usb descriptor failed" message with an windows code 43 error given. How is this resolved? Or, does the computer need to be returned?

Thank you.